Refund policy
Return & Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be unused, in original working condition, and in its original packaging with all accessories and documentation included. You'll also need the receipt or proof of purchase.
All items sold by MEDIFY MEDICAL are pre-owned / used medical equipment. Returns based on a change of mind or personal preference are not accepted. Returns are only eligible in cases of a verified functional defect or malfunction not disclosed at the time of sale, or if the item received is significantly different from the item described.
How to Start a Return
To start a return, please contact us at medifyshop@gmail.com or WhatsApp: +82-10-6827-7754
If your return is accepted, we'll send you instructions on how and where to send your package. Return shipping costs are the responsibility of the buyer. Items sent back to us without first requesting a return will not be accepted.
Returns must be shipped to:
MEDIFY MEDICAL, 1F, 94, Baesan-ro 8beon-gil, Gijang-eup, Gijang-gun, Busan, Republic of Korea
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
For large equipment shipped via sea freight, please inspect the shipment upon arrival in the presence of the freight carrier and note any visible damage on the delivery receipt before signing. Failure to do so may affect your eligibility for a damage claim.
Non-Returnable Items
Certain items cannot be returned, including:
- Consumable or single-use medical items (probes, catheters, disposables)
- Items with broken seals or missing original packaging
- Custom-ordered or special configuration equipment
- Items showing signs of use or installation
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please contact us directly for exchange inquiries involving high-value medical equipment.
European Union 14-Day Cooling Off Period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving the item, in accordance with EU Directive 2011/83/EU.
However, as all items sold by MEDIFY MEDICAL are pre-owned medical equipment, the item must not have been used, installed, or operated after receipt. Items showing any signs of use or operation after delivery are not eligible for withdrawal.
Certain medical devices may also be exempt from the EU right of withdrawal under Article 16 of Directive 2011/83/EU. Please contact us prior to purchase for clarification on your specific item. Your item must be in its original condition as delivered, with all accessories and documentation included, along with proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, your refund will be processed only after we have fully received and confirmed the return of the equipment. You'll then be refunded on your original payment method within 10 business days. Please note that it may take additional time for your bank or payment provider to process and post the refund.
If more than 15 business days have passed since we've approved your return, please contact us at medifyshop@gmail.com
Contact Us
For any return or refund inquiries, please reach out to our team:
Email: medifyshop@gmail.com WhatsApp: +82-10-6827-7754 Website: www.medi-fy.com
Our team is available 7 days a week. We typically respond within 1–3 hours via WhatsApp.